Network Product Line Asia Pacific - Product Integration Lead, Executive Director

Singapore, Singapore
15 Nov 2022
15 Dec 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Working for the Network Product Line (NPL), the Product Integration Lead is accountable for driving regional initiatives to accelerate JPMC's networking strategy in the APAC region.

NPL provides connectivity for clients across the firm as well as the millions of customers external to JPMorgan Chase & Co. (JPMC). These days many types of devices are network connected, from the typical servers and desktops to light bulbs and temperature sensors. It is our group's responsibility to ensure that all such people and devices connect together smoothly, enabling the transport and sharing of data. NPL is responsible for the architecture, design, plan, build, deployment and operations of JPMC's worldwide communications network.

A key member of our Network Product Line (NPL) Leadership Team in Asia Pacific, you will have primary accountability for the delivery of technology products and services to a portfolio of countries and legal entities.

Leading a team of product owners and engineers, you will operate as the primary interface between the line of business clients we serve and NPL including Product Owners, Product Engineers and Operations.

You will capture customers' desired outcomes, working with your partners to inform the development of Product whilst advocating NPL Strategy, ensuring an implementation which meets local requirements whilst leveraging global capability. You will ensure delivery in line with agreed cost, quality and risk and control requirements, actively ensuring any deviations are addressed.

A strong communicator, you will ensure our clients awareness of Product roadmaps and strategies, actively supporting them in leveraging offerings to delivery competitive advantage through new functionality or reduced cost. Similarly you will look to deepen the awareness that your Technology partners have of the markets you serve.

Passionate about people, you will be committed to an ever evolving product and service culture that puts our client at the heart of what we do. Through your leadership, you will develop a team that are technically aware, commercially astute and seen as true partners to our businesses.

Risk and Controls will be a core competence for you. Through the implementation of effective Governance, you will ensure compliance with internal and external requirements in a landscape of demanding regulatory requirements.

Who we are looking for:

A senior technology leader, you will have a unique set of competencies, gained through extensive experience operating in similar roles. Technically savvy and commercially astute, you will be deeply familiar with client relationship and account management constructs. You will have worked extensively in complex organizations and have deep experience of one or more markets in Asia Pacific. You will be passionate about the delivery of value to your clients and are likely to have gained deep understanding of financial services.

A strong team player and influencer, you will possess a rare blend of strategic and operational skills. You see strong governance as being paramount. You readily take ownership and are passionate about finding win-win solutions for your clients and technology partners alike.

Recognized as a role model, you deeply believe in the growth and development of people. You are a change agent who sets your personal bar of expectations high and remains passionate about helping other strive to realize their potential.


Client Management
  • Ensure a clear portfolio of projects and key change activities is maintained for supported entities. Ensure client's awareness of projects and ensure technology partners are supported in their effective implementation
  • Ensure the establishment and management of client relationships in line with agreed NPL client engagement model.
  • Interact between clients and product teams on business required service, ensure follow-up on client unique requirement until delivery.
  • Act as a point of escalation and advocate for client when facing with Infrastructure related issues.
  • Boost client awareness of NPL products offering, roadmaps, organizational structure & operational scorecard. Ensure client feedback/service requests are collected regularly.
Technology Management
  • Manage NPL strategy to ensure balance between organizational strategy and location service requirements.
  • Provide regional Technology leadership to ensure the maintenance and uplift of location maturity in line with agreed practices.
  • Continuously maintain and improve operational stability ensuring delivery of service in line with Service Level Agreement commitments
  • Build a cost conscious culture to control and optimize the proper use of modernized technology infrastructure. Actively identify and progress cost saving
Teamwork and Leadership
  • Consistently communicate and update NPL strategy to employees key stakeholders / partners for awareness.
  • Collaborate with employees on their priorities setting, career development plans, and provide feedback via regular meeting, sessions etc.
  • Create and advocate an engaged and learning conscious culture. Actively drive Organizational change across APAC
  • Actively support our Diversity, Equity & Inclusion agenda through hiring, coaching/mentoring and participation in key initiatives relating to Campus / Location / Business Resource Groups
  • Evaluate, develop and retain talents, maintaining succession plans for critical resources
  • Lead team through demonstration of the Manager Expectations and Capabilities. Be a role model for them, provide support and hold them accountable for these standards
Risk Management:
  • Ensure the effective implementation of risk management practices within supported legal entities through the identification, assessment and timely treatment of risks
  • Maintain a deep understanding of all internal and external control requirements and regulatory expectations. Ensure effective governance is in place to demonstrate compliance, working with key partners to remediate any deficiencies.
  • Ensure the effective representation of GTI in discussions with Audit, Compliance and Regulators
  • Manage internal/external product /service providers according to JPMC standard and regulatory requirement
  • Provide overall responsibility for IT service continuity to meet location business continuity requirement

This role requires a wide variety of strengths and capabilities, including:
  • Bachelor's degree preferably in Information Technology or other related discipline
  • 15 or more years in IT management experience, the majority of which should be in a Technology role within the financial services sector
  • Strong influencing skills and a good track record of collaboration in a matrix organization
  • Excellent communication skills and a demonstrated Executive presence. Adept at communicating technical concepts to senior business stakeholders
  • Advanced knowledge of governance constructs with proven expertise in oversighting the management and delivery of a large and complex portfolio of technology products and services
  • Strong awareness of Product Management, IT Service Management, Project Management, Business Architecture and Process re-engineering concepts. Certifications in disciplines would be an advantage
  • Mature and proven strategic thinking, planning and implementation skills
  • Deep experience in Customer Success gained in either similar roles internal to large Corporates or through working with a third party service provider
  • Solid financial management with a proven track record in the management of multi-million dollar budgets. Experience in revenue management would be an advantage
  • Experience in large-scale multinational corporations and organizations Technology ecosystem
  • A strong understanding of IT risk management, compliance and technology controls. Proven regulatory management skills
  • Knowledge of Business and Technology resilience, incident response and crisis management
  • In addition to English language, business-level language fluency in one or more languages such as Korean, Chinese would be another advantage. At a minimum. Experience in working across APAC is essential
  • A proven people leader with experience in managing large multi-national, remote teams