Senior Associate, Global Client Management, Asia Pacific

BNY Mellon
Singapore, Singapore
15 Nov 2022
15 Dec 2022
Job Function
Industry Sector
Finance - General
Employment Type
Full Time

About BNY Mellon

BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. Whether providing financial services for institutions, corporations or individual investors, BNY Mellon delivers informed investment and wealth management and investment services in 35 countries. As of Dec. 31, 2021, BNY Mellon had $46.7 trillion in assets under custody and/or administration, and $2.4 trillion in assets under management. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation (NYSE: BK). Additional information is available on . Follow us on Twitter @BNYMellon or visit our newsroom at for the latest company news.

What we do:

Global Client Management (GCM) positions BNY Mellon as a provider and partner of choice for the largest, most complex, fastest growing, and most strategic global client relationships. The team identifies major opportunities and drives growth and service delivery around "top of mind" strategic issues. Key to GCM's success is delivering the entirety of BNY Mellon's resources and capabilities across businesses and geographies, with a focus on growth and enhanced connectivity to the client C-suite and key influencers.

Key Role Responsibilities:

GCM Lead Analysts play a pivotal role in shaping BNY Mellon's most important client relationships, working closely with GCM's client executives as well as regional and global leadership as they drive growth. Lead Analysts support the bank's top client relationships, which include market leading names across APAC. The Lead Analyst's responsibilities will include:
  • Client management: Supporting specific client relationships in the region, being up to speed on key industry developments and client moves, mapping the client's business at BNY Mellon, identifying areas of opportunity to grow the relationship, conducting research and analyses on key themes and supporting day to day interaction with the client as well as preparing 'top of house' meetings. The Lead Analyst will cultivate and leverage a strong network across LOBs, distill key insightsthat progress our client engagement and commercial efforts and act as the Client Executive's delegate internally with LOB and functional teams
  • Client projects: Managing specific client efforts with increasing independence over time, bringing together stakeholders from across the firm and/or the client. The Lead Analyst would be expected to develop insights that help support decisions that help deliver concrete outcomes and output and communicate progress to senior leadership. Examples include helping to roll out a new client offering and supporting the completion of an RFQ to secure new business.
  • Client and Segment strategy : Understanding the "bigger picture" for key client relationships and segments and how BNY Mellon acts as a strategic partner, helping client executives and management bring relationships to the next level. This requires understanding the client's strategy and our own, supporting major client initiatives and helping to drive high profile efforts to fruition.
  • Client administration : Owning client processes such as account plan updates, sales planning, and revenue recognition, and tracking progress against sales objectives. Also includes supporting client credit processes, KYC/AML activity and other regulatory requirements.

The role is built for growth: the successful GCM Lead Analyst will be expected to develop Vice President level capabilities over the course of their tenure. They are expected to build relationships with clients and across the bank, continuously expand their industry knowledge, align actions with enterprise objectives, grow their project management skills, develop a strategic, commercial and solutions-oriented mindset, and enhance their presence and communication skills. They will be supported in this journey through formal and on-the-job training and an exceptional group of peers.

Opportunities for you:

As a member of the GCM team, you will be a key contributor to the bank's most significant client relationships. In doing so, you will work with our most senior sales professionals and have meaningful exposure to senior leadership of both BNY Mellon and our clients. You will have the opportunity to grow your skills, knowledge and experience across a wide range of competencies, from client management, to sales analytics, to business strategy. You will be given opportunities to take initiative to support the execution of key workstreams and independently drive them forward. You will build a strong foundation for a career in the financial sector and beyond.

The successful candidate will demonstrate or possess:
  • A genuine curiosity for the broader financial services industry
  • An ability to think strategically about market segments, geographies and client challenges and integrate insights into concrete aspects of the client relationship, across different areas of activity - from generating talking points for major meetings to escalating compliance risks internally
  • Strong analytical, presentation and communication skills with the ability to produce professional output in different formats; strong writing ability and an eye for detail are a must
  • Ability to grow within the role - develop stronger leadership and influencing skills; recognized collaborator by colleagues and clients
  • Experience in client service or building relationships with external stakeholders is a plus
  • The ability to establish relationships with diverse individuals and working styles, in the context of a global company with colleagues from different cultures
  • Strong time management skills and the ability to work well under pressure with a track record of delivering against deadlines
  • Some project management experience preferred

  • Bachelor's degree or the equivalent combination of education and experience is required.
  • Advanced/graduate degree preferred.
  • 2-5 years of total work experience preferred.
  • Experience in Relationship Management, Client Services or Account Management preferred.
  • Applicable local/regional licenses or certifications as required by the business.

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: