Specialist, Client Service

Employer
BNY Mellon
Location
Singapore, Singapore
Salary
Competitive
Posted
15 Nov 2022
Closes
15 Dec 2022
Ref
17017116
Job Function
Operations
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
Overview

Overview:

The Service Manager role is responsible for managing the delivery of a customized service model which includes data management, performance measurement and reporting functions provided to our investment management, insurance and pension client base. The role will serve as the primary point of contact for questions regarding the delivery of the managed service model, by managing software changes and supporting functional changes to the model in accordance with the changing business needs of the client. Understanding the client's business model and how it relates to the services provided is paramount. Strong organizational, communications, technical and leadership skills are highly valued in this position.

Responsibilities:
  • Overall delivery of customized service model
  • Facilitation of internal communications with operations, business analysis and technical resources to deliver functionality through Eagle tools and operational workflows
  • Manage regular client meetings (in person and remotely)
  • Serve as point of escalation for performance calculation issues raised internally, or by the client
  • Oversight and communication of issue management and resolution
  • Seamless interactions and integration with technology and relationship management
  • Identifying and communicating new service opportunities that benefit the client

Client Relationship Management Experience:
  • Responsible for understanding clients' overall business model and purpose
  • Responsible for client satisfaction and delivery of the overall service model
  • Support the identification and cultivation of expanded business potential with existing clients through regular client interaction/visits
  • Ability to lead and work collaboratively in a team environment
  • Ability to effectively respond to client issues and manage communications through conference calls, email and on-site meetings
  • Proven ability to multi-task, prioritize and meet deadlines
  • Exhibited skills in problem identification and problem resolution
  • Effective time management and organizational skills
  • Effective with Microsoft Office products
  • Performance Measurement Experience
    • Experience with Eagle performance measurement software preferred
    • Identification of performance errors and management of issue resolution
    • Collaboration with upstream sources (e.g. accounting, index vendors) to identify and remediate issues
    • Attention to detail and accuracy
    • Daily and monthly performance calculation experience
    • Understanding methodology differences
    • Contribution to return, risk / return statistics
    • Benchmark comparison, custom benchmarks
    • Performance attribution
    • CIPM (Certificate in Investment Performance Measurement) preferred


Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.