Tradefloor Desktop Support

Senior CIB Remote Support Analyst

Singapore

As a Barclays Senior CIB Remote Support Analyst, you will join a team tasked with ensuring the smooth operation of desktop systems and applications. The role provides remote first- and second-line desktop support to approximately 5500 employees globally. You will be responsible for resolving issues and incidents, and providing an exceptional level of customer service while meeting service level objectives. This is an exciting opportunity to show your commitment, passion and enthusiasm for the role.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We're flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?

• Resolving and supporting issues ranging from simple "how-to", to deep application troubleshooting, remote access, mobile BYOD, VDI, Citrix and more
• Supporting employees and computers in Barclays' Front Office Corporate and Investment Bank organization
• Providing an exceptional level of customer service
• Ensuring the smooth operation of desktop systems and applications
• Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and internal Barclays Policies and Policy Standards
• Ensuring that all activities and duties are carried out in full compliance with Enterprise Wide Risk Management Framework

What we're looking for:

• Excellent communication skills required to liaise directly with Front Office Corporate and Investment Bank employees
• Excellent problem-solving skills required to address business/customer issues quickly and efficiently
• Experience in supporting complex root cause analysis of corporate technology systems
• Bachelor's degree in IT, or equivalent work experience

Skills that will help you in the role:

• Experience in supporting Front Office, client-facing employees remotely and in-person
• Experience in supporting applications like Bloomberg, Eikon / Reuters Dealing, E-Speed, Tradeweb, BrokerTec, FactSet.
• Experience working with Microsoft Active Directory, Windows Registry, Roaming Profiles, SCCM, Group Policy, Hardware Drivers, Anti-malware, Hotfixes
• Experience in troubleshooting Microsoft Office Suite and add-ins, and knowledge of MS PowerShell or a scripting language

Where will you be working?

Our office is located in Marina Bay Financial Centre, which has been carefully crafted into a "city in a garden". Overlooking the scenic skyline along the Marina Bay waterfront, the green spaces and rooftop terraces have been designed to optimise employee well-being. The centre provides an integrated live-work-play development, surrounded by shops, restaurants, gyms and an alfresco dining area. Our convenient office location means you're just a 5-minute walk from the nearest MRT station.

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