Senior End User Automation Engineer, End User Services - IT Engineering & Solutions

Responsibilities

Development of scripted procedures and automation of day-to-day common executed tasks in End User IT services and endpoint management operations in a large-scale entreprise environment.
Collaborate and work with the various stakeholder to develop DevOps pipeline and workflow to automate end-to-end deployment processes to support Image Engineering, Application Packaging, Windows and Mac OS patching and configurations
Develop service dashboards to monitor, detect, remediate endpoint health and risk issues, such as NAC posture, patch versions, and related security compliance gaps.
Develop postman services to be exposed and consumed by employee self-service channels e.g., new joiner onboarding and provisioning, self remediation of endpoint issues, etc.
Develop monitoring procedures to analyze end user computing conditions to optimise performance and interoperability with endpoint security and collaboration software.
Participate in EUC projects including Base Release Image upgrades, Office 365 Collaboration suite, endpoint OS optimisation, and implementation of virtual desktop environment.
Proactively engage internal business and other stakeholders to identify opportunitiues to improve digital workspace and employee experience.

*Li-VL

Qualifications
Job Requirements

Bachelor's degree in IT and minimum 10 years' experience in end user computing and automation engineering role within a Banking or FI industry.
Highly skilled in Automated Deployments and Infrastructure as Code using tools like Ansible, SCCB or Puppet. Also, experience in C# .Net Programming, Power shell scripting, command line integration and invoking REST API using postman is mandatory.
Extensive experience in automating IT operations using SCCM, HPSA and Jenkins to perform Image Engineering, Application Packaging, endpoint security compliance scanning and auto-remediation.
Experience in developing reporting dashboard for hardware asset management
Strong, diverse technical skills, especially in the areas related to end user computing including Windows/Mac OS, Office O365, Video/voice conferencing, Telephony, MDM / Intune, SCCM, application packaging, GPOs.
Knowledge in related infrastructure domains Windows AD, messaging HCI, entreprise wireless network, etc.
Added advantage if possessed knowledge in endpoint security, management of group policies and security controls. Experience in implementing and managing end-point security products (McAfee, Microsoft Security suite)
Excellent communication, interpersonal and presentation skills.
Excellent analytical and problem-solving skill with proven ability to work well in a technically challenging and multitasking environment.
Possess creativity, ingenuity, and willingness to challenge status quo.
A team oriented and team player.

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