CGW Operations-Risk & Controls and Compliance Transformation Workstreams-B C13- Hybrid

Singapore, Singapore
03 Jan 2023
20 Jan 2023
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
As part of Citi's key strategic priority to drive a firm-wide Transformation initiative to build a better bank, we are hiring roles that will form part of a team to drive the regional implementation and partner the Global Operations and Regional CBORC Transformation workstreams leads. These roles will be responsible for leading the implementation of sustainable solutions for Risk & Controls and Compliance workstreams in CGW Operations.

As the CGW Operations Risk and Controls Transformation Workstream member, the role is responsible for driving the Risk & Controls and Compliance Workstreams along with the Global Operations Workstream lead, Regional CBORC Transformation teams and Country Operations stakeholders to define and implement a regional program to achieve the following key Global Program objectives:

• Comprehensive, enterprise-wide, end-to-end risk and control framework across all risk types, supported by intuitive policy set, with required use of enterprise standard taxonomies, inventories, and tools.
• Full Front Line ownership and sufficient IRM stature, within an operationalized and embedded three lines of defense model, supported by robust decision-making and governance.
• Robust decision-making and oversight with clear accountability and effective reporting, escalation, and issue resolution processes.
• Forward-looking risk culture with proactive issue and root cause identification processes leading to continuous improvement of Citi's risk and control capabilities.
• Excellence in execution of risk reduction and enhancement efforts

This role is part of the CGW Operations teams and reports to the CGW Operations Risk and Control Transformation Workstream Lead. This is a high visibility individual contributor role requiring extensive interaction with Operations Functional Heads, CBORC teams and cross functional partners (including, Compliance, Independent Risk Management, Human Resources, Finance, Operational Risk Management, Internal Audit, etc) at Global, Region and Country teams spanning across countries in Asia and EMEA region and managing the country resources to drive focus, execution and delivery against the Global Program objectives as well as ensuring compliance with the Consent Orders issued by the OCC and FRB. The incumbent will be responsible for interpretation and dissemination of Program information, process ownership, process improvement, establishing best practices and processes, and development of tracking and reporting capabilities to monitor and drive the adherence to Program governance milestones.

Develop and maintain strong working relationships with Business & Function Risk/ Control Leads, Transformation Program Leads and the Global workstream teams.

Work with Global Operation Transformation Workstream Leads to define scope, target state, and success criteria for transformation programs Look across programs and initiatives to identify related and interdependent elements and provide recommendations, where needed, for combining or connecting programs and initiatives to achieve greater effectiveness and efficiency.

Define program structure and accountability Develop and execute transformation plans for the work stream program, deliverables and other milestones against commitments, dependencies and staffing Continuously ensure that programs have clearly identified the required roles and responsibilities and have appropriately identified, and are engaging, all relevant Citi stakeholders with appropriate accountability Escalate any concerns related to program structure and/or insufficient accountability, as needed.

Identify critical interdependencies among programs, drive and accelerate execution and address milestone delays with transparent communication to Program and leadership teams

Drive adherence to program processes, procedures, methods, and standards for program delivery and leverage across the programs.

Ensure closure and change management of program deliverables to confirm quality and adequacy of deliverables against program target state, including coordination with Internal Audit, as needed.

Serve as Subject Matter Expert (SME) for Investment Operations area.

Provide in-depth analysis with interpretive thinking to define problems, develop innovative solutions, and streamline Investment operational processes. Stay connected with current Investment operations environment to facilitate identification of potential risks and issues.

• 8+ years broad experience in transformation roles including in managing large complex cross-company transformation programs
• Demonstrates consistent track record of having worked as a Program or Project Manager, or working on large, strategic cross-functional projects
• Previous program/project management in Core Operations, Transactions Services, or Technology experience preferred
• Specific subject matter expertise regarding transformation and program management disciplines and a strong business understanding of the investment products and services Citi GCB offers
• General understanding of relevant banking regulation and supervisory expectations for large complex financial institutions
• Track record of managing internal relationships and demonstrated experience in leading sustained change and change management efforts
• Demonstrated ability to think strategically, analytically, and creatively problem solve
• Strong interpersonal and leadership skills, with evidence of working in collaboration across large organizations, including a proactive and 'no surprises' approach in communicating issues/requests
• Ability to run and manage conference calls with business partners, technology and functional peers from multiple disciplines to reach a common goal.
• Process re-engineering and improvement mind-set with ability to identify and solve for root cause rather than symptoms; address problem solving and opportunities in a holistic way/break down organization silos


Bachelor's/University degree or equivalent experience

Job Family Group:
Compliance and Control

Job Family:
Business Control

Time Type:
Full time

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