Senior End User Automation Engineer, End User Services - IT Engineering & Solutions

Singapore, Singapore
16 Jan 2023
15 Feb 2023
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
  • Development of scripted procedures and automation of day-to-day common executed tasks in End User IT services and endpoint management operations in a large-scale entreprise environment.
  • Collaborate and work with the various stakeholder to develop DevOps pipeline and workflow to automate end-to-end deployment processes to support Image Engineering, Application Packaging, Windows and Mac OS patching and configurations
  • Develop service dashboards to monitor, detect, remediate endpoint health and risk issues, such as NAC posture, patch versions, and related security compliance gaps.
  • Develop postman services to be exposed and consumed by employee self-service channels e.g., new joiner onboarding and provisioning, self remediation of endpoint issues, etc.
  • Develop monitoring procedures to analyze end user computing conditions to optimise performance and interoperability with endpoint security and collaboration software.
  • Participate in EUC projects including Base Release Image upgrades, Office 365 Collaboration suite, endpoint OS optimisation, and implementation of virtual desktop environment.
  • Proactively engage internal business and other stakeholders to identify opportunitiues to improve digital workspace and employee experience.

Job Requirements
  • Bachelor's degree in IT and minimum 10 years' experience in end user computing and automation engineering role within a Banking or FI industry.
  • Highly skilled in Automated Deployments and Infrastructure as Code using tools like Ansible, SCCB or Puppet. Also, experience in C# .Net Programming, Power shell scripting, command line integration and invoking REST API using postman is mandatory.
  • Extensive experience in automating IT operations using SCCM, HPSA and Jenkins to perform Image Engineering, Application Packaging, endpoint security compliance scanning and auto-remediation.
  • Experience in developing reporting dashboard for hardware asset management
  • Strong, diverse technical skills, especially in the areas related to end user computing including Windows/Mac OS, Office O365, Video/voice conferencing, Telephony, MDM / Intune, SCCM, application packaging, GPOs.
  • Knowledge in related infrastructure domains Windows AD, messaging HCI, entreprise wireless network, etc.
  • Added advantage if possessed knowledge in endpoint security, management of group policies and security controls. Experience in implementing and managing end-point security products (McAfee, Microsoft Security suite)
  • Excellent communication, interpersonal and presentation skills.
  • Excellent analytical and problem-solving skill with proven ability to work well in a technically challenging and multitasking environment.
  • Possess creativity, ingenuity, and willingness to challenge status quo.
  • A team oriented and team player.