Head, TTO Transformation Management Office

Standard Chartered Bank
Singapore, Singapore
21 Jan 2023
20 Feb 2023
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
The Role Responsibilities

  • Responsible for the ongoing governance and iteration of TTO's overall Strategy and the definition and tracking of the metrics to measure and track its success.
  • Responsible for defining the framework and governance structure to drive the execution of TTO's Strategy on behalf of the CTTOO and TTO COO, in partnership with the TTO MT.
  • Responsible for executing the defined framework and governance structure, including the tracking of both financial and non-financial benefits, to provide a holistic view of the progress of TTO's Strategy.
  • Work with senior leaders to develop and execute a business aligned TTO strategy that meets the goals and needs of TTO and the Bank's overall transformation agenda. Play a key role in the annual strategy update for TTO.
  • Develop and drive strategic initiatives, in partnership with key stakeholders.
  • Provide strategically aligned leadership and direction to cross-business/ function initiatives during early stages, on request from CTTOO, TTO COO, or business/ domain/ geography CIOs/COOs.
  • Awareness and understanding of the wider business, economic and market environment in which the group operates.
  • Influence the TTO delivery responses and solutions to critical business problems.
  • Forge deep relationships with CIO and COO business lines to ensure understanding and alignment of TTO strategy and delivery.
  • Drive the development and adoption of common foundation systems, components, and services to be used by different businesses/ functions/ geographies.
  • Jointly develop change and communications plan and initiatives with the respective TTO teams to ensure the Strategy and subsequent updates are actively shared across TTO organisation.
  • Partners with the Bank's Group Strategy team and respective Business representatives to ensure alignment between TTO Strategy, Business Strategies, and the banks broader Group Strategy.
  • Champions continuous improvement and agile practices / ways of working both within the TMO team and across the portfolio of change required to deliver Strategy 25.
People & Talent
  • Champion and act as a role model of the Group's values and culture. Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with all relevant business partners.
  • Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in the Bank are drivers and owners of client outcomes.
  • Employ, engage, and retain high quality people.
  • Ensure team structure/capacity is reviewed to enable delivery of client outcomes, and succession plans for critical roles are in place.
  • Ensure the provision of on-going training & development, ensure that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risk.
  • Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
  • Create a motivational and challenging environment for staff which is conducive to creativity and performance with customer centricity in mind.
Risk Management
  • Responsible for identifying, assessing, monitoring, controlling and mitigating risks. Also, an awareness and understanding of the main risks facing the transformation & change agenda for TTO and the role the individual plays in managing them.
  • The ability to interpret the Group's financial information, identify key issues based on this information and put in place appropriate controls and measures.
  • Ensure a full understanding of the risk and control environment associated with the development of TTO's Strategy and related strategic initiatives to be executed in alignment to it and the TTO organisation.
  • Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and, if necessary, escalated through the relevant committees.
  • Ensure objective of overseeing and retaining focus on planning, coordinating, and driving activities and initiatives required to deliver Strategy 25 and TTOs Corporate Plan sustainable save commitments across multiple investment portfolios and TTO domains.
Regulatory & Business Conduct
  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
  • Global Head, TTO Transformation
  • Chief Transformation, Technology & Operations Officer
  • Chief Operating Officer, Transformation, Technology & Operations
  • Chief of Staff, TTO
  • Global Head, Change & Transformation Comms
  • TTO Management Team and their teams
  • Group Strategy Office
  • Global Head of HR, TTO and TTO HR BPs
  • Chief Financial Officer, TTO & CFO BPs
  • Group Council, Enterprise Legal
  • Business (CCIB, CPBB and Functions) Management Team and their teams
Our Ideal Candidate
  • 15+ years of relevant experience in financial institutions and in transformation management and/or programme management within the Technology or Operations area. Previous management or technology consulting experience and agile delivery desirable.
  • Understands the industry, business and operational environment which are required to manage dependencies and priorities of initiatives across the organisation to ensure adherence to the overall TTO Strategy. Good understanding of programme and project benefits tracking (financial and non-financial related) is required.
  • Experience in operationalising, scaling and managing of a large scale and complex programme and/or programme management offices.
  • Demonstrates ability to concurrently own and work on multiple key areas independently or in a group within a large, rapidly changing environment to deliver high quality outcomes on time, even with limited direction.
  • Strong stakeholder management and alignment capability, including securing buy-in with senior stake holders and business leaders.
  • Academic or Professional Education/Qualifications: Bachelor's / Master's degree in Engineering / Business / Finance or equivalent.
  • Licences and Certifications/accreditations: None
  • Professional Memberships: None
  • Languages: Business Communication
  • Management / Technology Consulting experience.
  • A strategic and analytical thinker with strong problem-solving skills that exhibits the ability to make balanced judgments / decisions leveraging quantitative and qualitative approaches.
  • Ability to operate with imperfect data or limited data points to help prioritise initiatives and sponsorship.
  • Ability to handle sensitive matters / initiatives with discretion and confidentiality.
  • Proven leadership skills and ability to work as a strong team player in a multi-cultural global setting.
  • Strong interpersonal and communication skills - oral, written and presentation.
  • Has outstanding research, planning and analytical capabilities and is prepared to 'roll up his/her sleeves' to get the job done.
  • Confident and courageous to raise/escalate issues in a pro-active, professional, and timely manner.
  • Self motivated leader with a growth mindset.
  • Demonstrate understanding of and commitment to the Group's core values.
Role Specific Technical Competencies
  • Project & Program Management
  • Financials Management
  • Change & Communications Management
  • Consulting
  • Talent Management
  • Agile and New Ways of Working
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
  • Flexible working options based around home and office locations, with flexible working patterns
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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