Technology Business Manager

Standard Chartered Bank
Singapore, Singapore
05 Mar 2023
04 Apr 2023
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Role Responsibilities
  • The Channel Services, Switching & Debit Cards Technology team requires a strategic minded Business Manager to support the planning and implementation of strategic objectives and planning team across a portfolio of projects.
  • The preferred candidate would be an experienced Business Manager, Planning Manager or Program Manager with a track record of 8+ years in managing and implementing strategy within a technology organisation for a set of demanding stakeholders.
  • Understanding and advocate for the TTO strategy and objectives.
  • Understanding of TTO and bank policies and ability to team drive compliance.
  • Cost management and governance across project portfolios, application operating costs and cost centre costs.
  • Tracking and reporting of project cost, revenue and project milestones and work closely with the project teams and technology management to control any variances, challenge and escalate cost issues early and with conviction.
  • Support and manage the submission of project and program artefacts to centralized governance processes and reviews.
  • Vendor management support (Invoices, POs, SOW, etc.)
  • Produce monthly management reports by consolidating project achievements and concerns.
  • Own relevant Technology communication paths such as newsletters and intranet sites.
  • Propose and develop productivity and quality KPI metrics to drive Agile enablement and quality improvement.
  • Periodically track and report the productivity and quality of application development teams.
  • Plan, manage and implement Management meetings, off sites, Town halls and other departmental events.
  • Vendor management support (Invoices, POs, SOW, etc.)
  • Technology compliance metric presentation, communication and tracking.
People & Talent
  • Track and report staff attrition and highlight any issues and concerns to senior management in a timely manner.
  • Workforce and talent management.
  • Manage location headcount targets and challenges and maintain clear useful headcount reporting and analysis as well as floorplan and space management.
  • Track and report staff attrition and highlight any issues and concerns to senior management in a timely manner.
  • Own and contribute to people agenda workstreams including driving diversity and Inclusion, Managing a mentoring program across FM T&I and other key engagement activities.
Risk Management
  • Risk and audit management
  • Analyse data trends, highlight issues and work with relevant parties to resolve issues.
  • Technology compliance metric presentation, communication and tracking.
Regulatory & Business Conduct
  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead the Channel Services, Switching & Debit Cards Technology team to achieve the outcomes set out in the Bank's Conduct Principles. Fair Outcomes for Clients, Effective Financial Markets, Financial Crime Compliance, The Right Environment.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
  • CPBB CIO Office, CBPP business and Technology department heads within our domain
Other Responsibilities
  • Embed Here for good and Group's brand and values in Channel Services, Switching & Debit Cards team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures, Multiple functions (double hats).
Our Ideal Candidate
  • 8+ years experienced Business Manager, Planning Manager or Program Manager in managing and implementing strategy within a technology organization for a set of demanding stakeholders.
  • Experience operating in a demanding technology environment.
  • Strong analytics and presentation skills, including the presentation of data in well-crafted documents and packs.
  • Proficient in MS Office including Excel and PowerPoint.
  • Organised, nuanced, tenacious and tactful.
  • Confident, proactive and responsible.
Role Specific Technical Competencies
  • Financial Analysis
  • Planning: Tactical, Strategic
  • Organisational Communication
  • IT Governance
  • Risk Management
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
  • Flexible working options based around home and office locations, with flexible working patterns
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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