Risk Systems Production Support Engineer

Credit Suisse
Singapore, Singapore
07 Mar 2023
29 Mar 2023
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Credit Suisse is a leading global wealth manager with strong investment banking capabilities. Headquartered in Zurich, Switzerland, we have a global reach with operations in about 50 countries and employ more than 45,000 people from over 150 different nations. Embodying entrepreneurial spirit, Credit Suisse delivers holistic financial solutions to our clients, including innovative products and specially tailored advice. Striving for quality and excellence in our work, we recognize and reward extraordinary performance among our employees, provide wide-ranging training and development opportunities, and benefit from a diverse range of perspectives to create value for our clients, shareholders and communities. We are Credit Suisse.

We Offer
As a part of role, your responsibility includes:

  • Lead the Support team in Asia covering mission critical risk management applications. Provide first and second level Support to Front Office, Middle Office, Back Office, Product Controllers & Finance, Risk teams
  • Work closely with Front Office Platform and COOs to gather business requirements and liaise with various IT teams to ensure delivery of functionality
  • Lead the compute grid integration, utilization & optimization efforts globally; collaborate with senior business heads, Development teams, Quant Strats and Platform teams bringing down TCO
  • Take ownership, investigate, log/track and resolve 1st/2nd level support queries. This will involve an understanding of the systems supported as well as the underlying business concepts and will include root cause identification and implementing preventative solutions
  • Assess the relative severity and impact of incidents on the business and prioritize appropriately
  • Manage production incidents, resolve independently, or ensure appropriate ownership within support and development teams (including accurate logging/ detail gathered for reporting purposes)
  • Pro-actively identify areas where support queries can be reduced, and identify, document, and potentially implement (small scale) solutions and encourage the global team to do this
  • Ensure that down-time in the trading environments is minimized, whilst proactively monitoring application status against service levels, addressing any issues or leading amendment discussions/ negotiations. Take a leadership role in Problem management and route cause analysis. Aim to permanently fix repeat problems rather than patch them.

Your future colleagues
You will join as a lead in the Support team in Asia covering mission critical risk management applications
We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm's D&I ambition which is an integral part of our global cultural values.

You Offer

N/A - pending TWWW agreement

Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success.
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