UX Writer (Design Research Content Team, Group Customer Experience)

Singapore, Singapore
11 Mar 2023
25 Mar 2023
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
The Opportunity
Do you have a passion for creating meaningful experiences using clear concise copy?
As a UX Writer you will define and govern the tonality of the OCBC brand in our digital experiences for our customers. Your deep interest in digital design means you dream ab out how language shapes the world and our experiences
While you are a custodian of the Brand's voice, you write with empathy based on customers' insights. You are detail oriented and forward thinking. You ride the waves of editorial trends and best practices but have a strong point of view for clarity and pre cision You are quick to learn and adopt new regulatory and industry standards.
Join a passionate, multi talented research design team, within a highly collaborative and supportive environment to create in depth end to end financial journeys for personal and business banking customers. The team has been acknowledged as Asia's Top Design Practice at the Singapore Design Awards and has amassed multiple SG Good Design Mark awards since 2014. This is a high impact and internally visible role that will positively influ ence customer experience with the OCBC Bank Group.
What you'll be doing
• Translate picture strategy to minute details that matter: p lan, create, design and govern design experiences through language across OCBC's digital platforms;
• On a daily basis, build relationships and collaborate with your peers (Experience Designers, Service Designers and Researchers), Editorial, Product Management, Tech Development and external ag ency teams to solve customer problems and design experiences that drive impact to engagement and customer experience;
• Unpack complex financial flows and translate customer problems into understandable, intuitive and reusable editorial solutions;
• Work closely with Experience Designers to create meaningful customer journeys for testing and implementation. Exchange design feedback, work with teammates to build domain knowledge and capabilities within the team;
• Participate in customer interviews and synthesis sessions to l earn about customer pain points and address these through language;
• Produce and govern UX copy against OCBC's Design Language Systems, Editorial guidelines and principles. Rationalise design decisions and review critique objectively.
*LI - Kit

You'll succeed because
  • You have spent at least 5 years writing for sophisticated and elegant digital solutions. Bonus points if you have experience with complex user flows from investment, e commerce or reservation/booking mobile applications;
  • You have strong technical skills with experience in content strategy and information architecture. Great if you have some understanding or training in user experience & interface design or copy-related testing methods;
  • You have excellent interpersonal and communications skills because you understand that the end product is only as good as the collaboration between the design, editorial, product and engineering teams;
  • You have good presentation and communication skills that lets you explain design processes and solutions to a large group of cross functional stakeholders. You can tell a powerful story;
  • You are a natural collaborator with a resilient growth mindset. You enjoy sharing knowledge and exchanging design feedback with others. Yet, you can work autonomously, be self driven and meticulous to get the details right;
  • You can exhibit grace under pre ssure and never let your creative ego get in the way. You have an empathetic and caring disposition;
  • You are fluent in using remote collaboration tools such as Figma.
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