Resilience Analyst

Barclays Overview

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Working Flexibly

We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

Hybrid Working

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We're flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.

About APAC Resilience & Crisis Management

Resilience is the ability to ensure a highly available end-to-end service to our customers, aligned to and measured through Business Services and Processes and underpinned by robust and clear policies, standards, procedures, metrics and reporting at all levels of the organisation. APAC Resilience is responsible for delivering the frameworks, translating the policy and standards and driving the implementation of resilience and crisis management enhancing initiatives for APAC (including Singapore, Japan, Hong Kong, China, Taiwan, Australia and India).

The Barclays Crisis Management program is driven out of the Chief Security Office, which supports all Business Units across Barclays, driving the strategy to safeguard Barclays and our customers from incremental sudden disruptive risks and events by delivery of a proactive and integrated approach to incident and crisis management. This role supports Crisis Management in APAC to ensure that the structure, plans and associated documentation is up to date and fit for purpose to be used to respond to a business impacting event and that business areas are prepared for such events.

------------------ Overall purpose of role

This is an entry level trainee programme. You will be employed on a 24-month contract during which you will :

• To support, develop, maintain and improve a business aligned, efficient and effective, Resilience programme.
• To provide APAC resilience related support across a portfolio of business areas within Asia Pacific Region, working within the business to deliver an acceptable risk position and assisting the businesses to ensure compliance against the Operational Recovery Planning Policy and Standards.
• To facilitate regular crisis management exercises in order to ensure robust responses to events, incidents and/or crisis.

Key Accountabilities

• Understand the Barclays Operational Recovery Planning Policy and Standards to support governance and reporting activities
• Participate in external and internal reviews (such as gap analyses, regulatory reviews and audits)
• Facilitate education & awareness programme for colleagues and stakeholders
• Guide business areas in their business services planning and workforce recovery planning (including development of recovery strategies)
• Facilitate regular plan testing, remediation and reporting
• Provide Work Area Recovery (WAR) site administration and maintenance support
• Guide business areas in crisis leadership or site response team setup/review
• Provide timely crisis management/exercise support in response to an event, incident and/or crisis
• Support Operational and Technology Resilience queries
• Ensuring that the Resilience toolsets (e.g. MyResilience, BAlert, Resilience Data Insights Portal) are maintained, updated and reflective of the businesses preparedness.

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Person Specification

• Detail oriented with the ability to multi-task
• Able to prioritise work assignments
• Able to communicate effectively with internal staff and counterparts
• Good time management and strong follow-through skills
• We are only able to consider candidates who have and will continue to have the legal right to work in Singapore

Essential Skills / Basic Qualifications

• Diploma from a recognised polytechnic
• Academic Qualification in Banking and Finance preferred

Purpose and Values

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect

We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.

Integrity

We operate with honesty, transparency and fairness in all we do.

Service

We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence

We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship

We prize sustainability and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower

Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.

Challenge

Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.

Drive

Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.