Executive Director, Productivity Transformation

Standard Chartered Bank
Singapore, Singapore
17 Mar 2023
16 Apr 2023
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Role Responsibilities

  • CPBB's vision is to be the most trusted, fearlessly innovative and borderless digital-led bank. Our ambition is to double the size of our business by 2025. Since coming together in 2021, we have made very good progress in reinforcing our foundations and driving growth. Nonetheless, we continue to be challenged by many factors in this uncertain global macroeconomic landscape.
  • Productivity is strategically critical for CPBB to develop a healthier and leaner cost base that will underpin the long-term sustainable growth of our CPBB business.
  • We have externally committed to significantly improve CPBB's profitability through $500m gross savings and to drive down cost-income ratio to around 60 per cent by 2024. The savings will help fund investments that can truly help us scale and differentiate to generate income growth and mitigate inflation.
  • The purpose of this role is to enable the bank to deliver on its external commitments of $500M gross savings and CIR of 60% by 2024 through a CPBB Productivity Programme. In addition, the role will develop and lead a best-in-class productivity centre of excellence and culture in CPBB.
  • Programme - Delivery of $500M gross saves through 4 strategic pillars by 2024
  • Digital first sales and service: Defining North Star KPIs for sales and service across Branches, Digital First, Affluent & Wealth Coverage Model, and Operations STP and developing detailed bottom-up plan with top markets to contribute to cost targets by 2024.
  • Technology Efficiency: Creating full TPS transparency with application-level TPS cost with drivers, by cost towers per Domain and Identifying application simplification and TPS optimization initiatives to keep TPS cost flat or lower YoY.
  • Supporting analysis for portfolio exits for marginal returning portfolios, and deploying an approach for fact-based challenge to reduce stranded cost.
  • Drive organisational health interventions and opportunities in short and medium/longer term through targets, organisational health metrics, strategic workforce planning and headcount projections.
Design, Lead and Implement Productivity CoE
Control Tower and Standards
  • Establish productivity control tower with a target to have productivity aspiration-setting and overall governance for delivery of this aspiration.
  • Performance management monitoring and cadence with 'single source of truth' system for productivity initiative definition and tracking.
  • Review and help define productivity aspiration by workstream/ business area.
  • Work with business and functional leaders to develop, define and track consistent productivity metrics, and make sure these are aligned with internal and external benchmarks.
  • Define and maintain a consistent set of methodologies for initiative impact valuation and tracking.
High impact opportunities
  • Provide/help source subject matter expertise in select high opportunity areas (e.g., Branch network optimization, Portfolio Review, call centre, transaction migration), including external benchmarking and expertise.
  • Oversee execution and ensure impact delivery.
Productivity in Performance Management
  • Be productivity champion for CP process by working with Finance and Business / Functional leaders to define a consistent set of methodologies to embed productivity into planning and performance management.
  • Provide input into Corporate Plan and MBR processes to ensure that CPBB productivity aspirations are fully reflected and acted upon.
Culture and Communications
  • Create and run a productivity narrative that goes above and beyond "cost-cutting".
  • Work with HR and Communications for execution of communication and change.
  • Define and champion cultural behaviours to promote Productivity.
  • Provide input into performance ratings across the network for people delivering this initiative.
  • Own the processes around external benchmarking, analysis and use of external consultants and expertise for Productivity.
  • Improve productivity and efficiency by driving standardisation agenda.
  • Collaborate with other transformation teams across the banks in co creating productivity transformation ideas and initiatives including redesigning of digital first client journeys.
  • Radical rethink of our current business / operating models to identify productivity opportunities.
People & Talent
  • Lead through example and build the appropriate culture and values.
  • Set appropriate tone and expectations within the team and work in collaboration with risk and control partners.
  • Build talent bench-strength and allow current team to have cross-functional exposures.
  • Partner with HR and Corporate Affairs to drive a communication strategy that embeds the culture.
  • Embed productivity as part of our DNA for sustainable and continuous improvement.
  • Establish cadence to deliver agenda with set up of steering committees and programme meetings.
  • Agree on targets where applicable.
  • Working with Finance, to agree on productivity definitions and ensuring the initiatives meet those approved definitions.
  • Set up tracking mechanism across workstreams, track progress and highlight issues & risks.
  • Provide active feedback to various workstreams and act as an un-blocker to ensure we are always on track to deliver the committed efficiencies.
  • Drive the use of existing infrastructure / build new infrastructure to improve end to end processes around productivity reporting and insight.
  • Ensure the business case is clearly understood and track execution to ensure 100% delivery of expected benefits.
  • Performance management monitoring and cadence with 'single source of truth' system for productivity initiative definition and tracking.
  • Work with business and functional leaders to develop, define and track consistent productivity metrics, and make sure these are aligned with internal and external benchmarks.
  • Define and maintain a consistent set of methodologies for initiative impact valuation and tracking.
Regulatory & Business Conduct
  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead the CPBB Productivity to achieve the outcomes set out in the Bank's Conduct Principles. Fair Outcomes for Clients, Financial Crime Compliance, The Right Environment.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
  • Regional Heads, CPBB
  • Global Head, Personal Banking
  • Global Head of WM, Deposits and Mortgages
  • Global Head, Affluent Clients
  • Global Head, Digital CPBB
  • Global Head, D&A Management
  • Country Heads, CPBB
  • Legal and Compliance, CPBB
  • GIA
Other Responsibilities
  • Embed Here for good and Group's brand and values in CPBB Productivity. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Our Ideal Candidate
  • 15+ years' experience in managing large business lines.
  • Bachelors degree in business or relevant degree.
  • Strong communication skills to manage key stakeholders and senior business leaders expectations and to resolve conflicts/issues.
Role Specific Technical Competencies
  • Strategy and Business Model
  • Market Knowledge
  • Manage Projects
  • Channel Strategy
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
  • Flexible working options based around home and office locations, with flexible working patterns
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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