Senior Ops Support Analyst - Hybrid

The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Support Mutual Funds / Bonds / Structured Notes / Equities related processing for all Regional Investment Operations-supported Countries
• Ensuring quality processing and adherence to Citi Policies and Controls
• Liaison with other processing teams in RIO, Product team and country operations teams located in countries supported by the department
• Ensure that the day-to-day processing of orders is completed smoothly adhering to the cut off times
• Meet the Business expectation on operational matters and facilitate a high degree of customer satisfaction
• Timely handling of transactions and exceeding the Service expectation with internal clients.
• Must be detailed oriented to handle the large volume of daily transactions.
• Supports new product setup, static data maintenance and pricing functions for Consumer bank businesses (SG, HK and China) in Asia Pacific countries.
• Manage day to day maintenance requirement from different country product teams.
• Generating variance and stale price report and perform EOD reporting to country product teams.
• Supports adhoc maintenance by performing Bulk upload function in the investment system.
• Handle business queries and perform investigation on any production discrepancy.
• Liaises with Bloomberg and AA stock on any pricing issues.
• Manage day to day operations of maintaining the structure product warehouse by understanding the term sheet, maintaining the notes, subscription and redemption update, underlying update on valuation and levels to track performance of the Note, capturing maturity, callback proceeds.
• Generating dashboard reports from the data warehouse on periodic basis or adhoc basis as per country and regional investment product team requirements.
• Generating Performance metrics for Structured products by analyzing the data from the data warehouse
• Identify and recommend process improvements and implement and validate those process improvements for respective products
• Timely update of Processing Manuals & perform tasks within departmental procedures, controls and compliance standards in order to minimize losses to the Firm

Qualifications:

• Ability to work in diverse environments and cultures
• Knowledge of investment products especially around Equities, Mutual Funds and Fixed Income Securities
• At least 2 years overall experience in Banking & Investments or any Finance related role
• Expert level proficiency in Windows, MS Project, and MS Office Suite
• Proficiency in Excel VBA & Project life cycle familiarity is a plus
• Demonstrated Project Management skills

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:
Operations - Core
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Job Family:
Operations Support
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Time Type:
Full time
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