Funds Processing Operations Supervisor

Responsibilities:

• ETF creation and redemption order processing for primary market
• ETF creation and redemption settlement arrangement, both in cash and in specie
• ETF units settlement arrangement with CCASS and Registrar
• Coordination with PDs, ETF Managers, Trustee, Registrar and CCASS in relation to the ETF orders for primary market
• Handling PD enquiries related to the ETF creation / redemption orders
• ETF rebalancing handling
• Corporate actions handling for ETF
• PCF file preparation, including reviewing the relevant component stocks, quantity and prices
• Reconciliation of stocks in the PCF file against the NAV
• Supervise daily work flow, lead process improvements coordinate workflow with related departments and recommend new work procedures
• Ensure client Service Level Agreement (SLA) and deadlines are met
• Monitor and research errors to ensure adherence to audit and control policies
• Assist with providing informal guidance or on-the-job-training to new team members as required
• Review of ETF offering documents, prospectuses, operating memorandums and key fund documentation
• Resolve client queries and interact with Fund Managers, internal stakeholders and other service providers/counterparts to ensure successful service delivery with support from the manager
• Assist with fund set-up from inception to implementation, as well as communicate and negotiate with clients regarding daily operating requirements
• Prepare periodic reporting for both external and internal parties
• Occasionally handle moderately complex/exceptional/unusual issues
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 3-5 years of relevant fund services experience
• Knowledge of ETF / funds and process flow on PCF and ETF Ops dealing, would be an advantage
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication
• A strong team player with an ability to work independently using own initiative when appropriate
• Adaptability to a fast paced, consistently changing working environment.
• Expert level proficiency in Windows, MS Project, and MS Office Suite

Education:

• Bachelor's degree/University degree or equivalent experience

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Job Family Group:
Operations - Transaction Services
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Job Family:
Fund Accounting
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Time Type:
Full time
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