Lead, Operations

Role Responsibilities

• Responsible for managing a global portfolio of IT contracts, spanning hardware, software and IT professional services, the role holder is responsible for:
• Managing and governing the end-to-end contract lifecycle (including new demand and changes), initiating, tracking and monitoring contract changes, deliverables, correspondence and risks, and maintaining associated documentation.
• Ensuring robust management of third party suppliers throughout the lifecycle, in accordance with company policies and procedures, applicable laws, and Function requirements.
• Providing advice and coordination on contract and third party supplier management and policy compliance matters, including service level agreements, financials and governance.
• Work closely with various Hive leads and stakeholders to ensure timely delivery of contract renewal/signing.
• Support the Hives during the budgeting cycles. Manage accrual submissions across the portfolio, working with Finance, the PMO team and project managers to ensure submissions are on time and all required accruals are made.

Vendor Management

• Establish end-to-end governance of vendors (including those used by Global Business Services).
• Centralise vendor management administration to ensure the appropriate systems, processes, controls and resources are in place.
• Vendor sourcing strategies are clearly defined and contracts are optimised commercially.
• All third party risk management ("TRPM"), outsourcing and vendor management requirements are adhered to and effectively embedded.
• Standardised agreements are used and all IT contracts / statements of work ("SOWs") / change requests are fit for purpose and in place before work starts, with outcome-based deliverables and robust measures in place to provide evidence of strong return on investment.
• A central repository of all vendor contracts is in place and maintained.
• Vendors are onboarded efficiently and are effectively managed throughout the lifecycle.
• A calendar of key contract dates / events and actions such as renewals is developed and maintained and renewals and contract changes are planned and delivered in advance (ensuring seamless handoffs with the Resource Manager and Project Administrators for resource extensions, offboarding etc.).
• Timely payments are made to vendors.
• Robust management, tracking and reporting are in place regarding suppliers' performance, deliverables and compliance with contractual obligations (including agreed rates and terms and conditions, service level agreements and fulfilment of deliverables).
• All contract changes (e.g. addendum) are recorded in correct format, and the performance of the contractual obligations is properly tracked and documented.
• Acceptance procedures are adhered to.
• Process visibility is delivered for all parties and effective lines of escalation are in place.
• Post contract governance is in place (including ensuring appropriate documentation is produced on SOW completion).
• Educate the team on policy, process and best practice. Help them to get the best out of vendors and make decisions on what they want to procure in, how to procure it and ensure it is aligned to overall ITO vendor strategy.
• Support the establishment of procedures, tools and methodologies to manage contracts/SOWs/CRs in accordance with their terms, documenting and managing records with the objective to maintain complete contract documentation files and audit trail.
• Ensure the team is positioned to meet the challenges of the future from a third party perspective. Keep abreast of developments in the third party management landscape (including changes to internal policies and procedures and external rules and regulations) and apply to practices across CIO Group Enterprise Functions.
• Partner closely with the Resource Manager and Project Administrators to ensure the smooth pipelining, onboarding and off boarding of vendor resources, in line with Group policies.
• Fulfil the responsibilities of contract manager, including ensuring regular formal business reviews and key governance meetings take place with vendors to measure and evaluate their success (based on the contract SLAs).
• Be first point of contact for the team regarding contractual and third party management matters.
• Drive an environment of performance, collaboration and compliance, to ensure issues are raised and blockages are resolved in a timely manner, escalating as appropriate.
• Partner with Resourcing Manager to coordinate and manage NEWs involved in the delivery of projects. Act as reporting Line Manager in the system for NEWs that work across projects / project managers / Technology Heads.

Headcount Management

• Drives HC target for HR, Property and CABM
• Manage resourcing targets alongside with Hive leads
• Drive an environment of performance, collaboration and compliance, to ensure issues are raised and blockages are resolved in a timely manner, escalating as appropriate.
• Partner with Resourcing Manager to coordinate and manage NEWs involved in the delivery of projects. Act as reporting Line Manager in the system for NEWs that work across projects / project managers / Technology Heads.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the team to achieve the outcomes set out in the Bank's Conduct Principles. Fair Outcomes for Clients, Effective Financial Markets, Financial Crime Compliance, The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Our Ideal Candidate

• 10+ years experience in managing and governing the end-to-end contract lifecycle (including new demand and changes), initiating, tracking and monitoring contract changes, deliverables, correspondence and risks, and maintaining associated documentation.
• Ensuring robust management of third party suppliers throughout the lifecycle, in accordance with company policies and procedures, applicable laws, and Function requirements.
• Providing advice and coordination on contract and third party supplier management and policy compliance matters, including service level agreements, financials and governance.
• Work closely with various Hive leads and stakeholders to ensure timely delivery of contract renewal/signing.
• Support the Hives during the budgeting cycles. Manage accrual submissions across the portfolio, working with Finance, the PMO team and project managers to ensure submissions are on time and all required accruals are made.

Role Specific Technical Competencies

• Strong relationship management experience with influencing and negotiation skills.
• Strong organisational, time management and administration skills.
• Strong financial management and commercial acumen.
• Creative mind - be able to suggest ideas and drive innovation.
• Effective interpersonal, communication skills to articulate at different levels of organisation hierarchy.
• Able to understand the big picture and the details.
• Able to prioritise tasks based on urgency and importance.
• Good communication skills - oral and written.
• Strong analytical, numerical and problem solving skills.
• Able to plan ahead whilst also being able to work under tight deadline and urgency if require.
• Able to handle sensitive matters with discretion and confidentiality.
• A high degree of proficiency in the Microsoft Office suite.
• Proficiency in SCBuy would be a strong advantage but is not essential.

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers