Analyst, Senior Support Analyst (Singapore)

Company overview
Nomura is a global financial services group with an integrated network spanning over 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Retail, Wholesale (Global Markets and Investment Banking), and Investment Management. Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com .

Aon's Benefit Index®, Nomura's benefits rank #1 amongst our competitors

Responsibilities
The candidate will join the Workspace services Desktop team to provide customer support across end user computing technology platform physically in office and remotely to end users.
• Perform both on-site and remote analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
• Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
• Construct, install, and test customized configurations based on various platforms and operating systems.
• Collaborate and next level escalation with Technology team members to ensure efficient operation of the organization's desktop computing environment.
• Receive and respond to incoming calls, emails, tickets and/or work orders regarding desktop problems.
• Inventory record keeping, monitoring and coordination and status report for relocation.
• Coordinate office restack and IT Equipment relocation related to end user devices.
• Ensure desktop connections from top down by performing various checks on regular basis
• Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.
• Liaise with third-party support and PC equipment vendors.
• Perform related duties consistent with the scope and intent of the position.

Requirements
• Hands-on experience with Microsoft Windows Operating Systems and Microsoft Office environment.
• Excellent knowledge of network security practices and anti-virus programs.
• Excellent knowledge of PC and desktop hardware.
• Excellent knowledge of PC internal components.
• Hands-on hardware troubleshooting experience.
• Extensive equipment support experience.
• Working technical knowledge of current protocols, operating systems, and standards.
• Ability to operate tools, components, and peripheral accessories.
• Able to read and understand technical manuals, procedural documentation and OEM guides.
• Strong customer service orientation.
• Strong sense of work ethics and discipline in complying with regulations and policies.
• Proven problem-solving abilities and multitasking skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Good written, oral, and interpersonal communication skills in English.
• Ability to conduct research into PC and software issues and products as required.
• Ability to present ideas in business-friendly and user-friendly language.
• Ability to perform remote troubleshooting and provide clear instructions
• Highly self-motivated and result-driven to be able to deliver independently.
• Keen attention to detail.
• Team-oriented and skilled in working within a collaborative environment.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals.
• Occasionally requirement to perform work at external location (e.g. user place or event venue)

Preferred
• Minimum 3 years of desktop support experience in Microsoft Windows Operating Systems and Microsoft Office environment.
• Solid experience in supporting financial institution and have good understating of support system/ticketing system
• Knowledge of market data and financial operating models will be advantage

Diversity Statement
Nomura is committed to an employment policy of equal opportunities, and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation.
DISCLAIMER: This Job Description is for reference only, and whilst this is intended to be an accurate reflection of the current job, it is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. The management reserves the right to revise the job and may, at his or her discretion, assign or reassign duties and responsibilities to this job at any time.