Senior Client Account Manager

Why work for us?

A career at Janus Henderson is more than a job, it's about investing in a brighter future together.

Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.

Our Values are key to driving our success, and are at the heart of everything we do:

Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust

If our mission, values, and purpose align with your own, we would love to hear from you

Your opportunity

• Be the lead account manager on large and strategic institutional clients.
• Be responsible for resolving non-investment related client queries or ensuring appropriate delegation.
• Lead and manage mandate onboardings, changes and terminations as detailed in the client account management procedures.
• Proactively manage clients, maintaining regular contact to meet their requirements, notifying them of product changes and responding to queries relating to third party administrators, transfer agents, custodians, and internal departments.
• Conduct quality check review and compliance of RFP, RFI etc. as required.
• Ensure that monthly and quarterly reporting obligations are completed for respective channels.
• Ensure timely compliance of all client materials in line with the compliance procedures.
• Work with the institutional marketing team to implement marketing initiatives.
• Understand and articulate our clients' mandates to our internal stakeholders
• Use technical knowledge and experience to ensure the administration of the clients' funds run efficiently - e.g., transitions, accounting queries, settlement queries, custody, cash movements and tax matters.
• Communicate our services, products, and SLAs with clients and third parties.
• Lead meetings with client and senior colleagues - e.g. portfolio reviews, ongoing due diligence.
• Be the subject matter expert, lead members of the client account management team with all aspects of client activity and be able to offer solutions to complex queries.
• Maintain the client database and ensure all client information is up to date. Record all communication and activity with clients in line with departmental procedure.
• Ensure all regulatory Financial Crime requirements are updated annually.
• Ensure all regulatory requirements are understood and procedures are followed.
• Maintain and improve your own investment and market knowledge.
• Present in internal / external meetings where required.
• Be willing to mentor members of the client account management team
• Carry out other duties as assigned

What to expect when you join our firm

• Hybrid working and reasonable accommodations
• Paid volunteer time to step away from your desk and into the community
• Support to grow through professional development courses, tuition/qualification reimbursement and more
• All-inclusive approach to Diversity, Equity and Inclusion
• Maternal/paternal leave benefits
• Complimentary subscription to Headspace - the mindfulness app
• Corporate membership to ClassPass and other health and well-being benefits
• All employee events including networking opportunities and social activities

Must have skills

• At least 10 years' of experience in client servicing/account management within the asset management industry
• MAS or SFC License required
• Prioritisation and time management skills
• Detail orientated
• Lead internal and external meetings
• Strong presentation skills. Be able to present internally and externally
• Good awareness of what's happening in markets. Be aware of the implications of market trends

Nice to have skills

• Excellent interpersonal skills
• Ability to form good working relationships with all clients and internal stakeholders
• Confident and proactive approach
• Solutions orientated

Potential for growth

• Mentoring
• Leadership development programs
• Regular training
• Career development services
• Continuing education courses

You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role

We are an equal opportunity / affirmative action employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.