Cash Service Manager, Group Transaction Banking - Implementation & Client Services

Roles and Responsibilities:

Manage a portfolio of top revenue customers to maintain strong relationship, provide premium servicing to retain and grow the portfolio with revenue targets.
Work with cross-functional teams to deliver optimal solutions. Stakeholders include: Clients, Sales, Implementation, RMs, Product, Channels, IT, BBSCS, Account Services, Payment Ops.
Provide advisory to customers on best practices for greater cash management effectiveness.
Identify cross-sell opportunities.
Drive initiatives to reduce cost to serve.
Lead / contribute to Service Transformation Projects.
Serve as escalation point for complex client issues.
Be on active standby for urgent support required after office hour.
Implement cash management solutions for top-tiered clients, identified through cross selling.
Participate and support customer campaigns/events.

Reporting to: Team Lead, Client Services.

Qualifications
Requirements:

Minimum 5 years in customer fronting experience with external customers in the areas of cash management and/or trade finance, and at least 8 years of working experience preferably in the banking industry.
Conversant in internet security technologies, delivery channels (internet banking, API, H2H, SWIFT/Score) and cash & trade processing systems.
Experience and/or knowledge in ERP packages (SAP, Oracle) is desirable.
Keen customer focus with an eye for details.
Thorough, detailed with excellent follow-through.
Mature, diligent, outcomes-driven, self-starter, all-round team-player.
Strong presentation and good interpersonal skills.
Ability to work under pressure, managing multiple projects with conflicting priorities.
Able to communicate fluently in English and Chinese.
Previous experience as Implementation Manager is useful.

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