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Cash Service Manager, Group Transaction Banking - Implementation & Client Services

Employer
OCBC Bank
Location
Singapore, Singapore
Salary
Competitive
Closing date
May 28, 2023

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Job Function
Banking
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
Roles and Responsibilities:
  • Manage a portfolio of top revenue customers to maintain strong relationship, provide premium servicing to retain and grow the portfolio with revenue targets.
  • Work with cross-functional teams to deliver optimal solutions. Stakeholders include: Clients, Sales, Implementation, RMs, Product, Channels, IT, BBSCS, Account Services, Payment Ops.
  • Provide advisory to customers on best practices for greater cash management effectiveness.
  • Identify cross-sell opportunities.
  • Drive initiatives to reduce cost to serve.
  • Lead / contribute to Service Transformation Projects.
  • Serve as escalation point for complex client issues.
  • Be on active standby for urgent support required after office hour.
  • Implement cash management solutions for top-tiered clients, identified through cross selling.
  • Participate and support customer campaigns/events.
Reporting to: Team Lead, Client Services.

Qualifications
Requirements:
  • Minimum 5 years in customer fronting experience with external customers in the areas of cash management and/or trade finance, and at least 8 years of working experience preferably in the banking industry.
  • Conversant in internet security technologies, delivery channels (internet banking, API, H2H, SWIFT/Score) and cash & trade processing systems.
  • Experience and/or knowledge in ERP packages (SAP, Oracle) is desirable.
  • Keen customer focus with an eye for details.
  • Thorough, detailed with excellent follow-through.
  • Mature, diligent, outcomes-driven, self-starter, all-round team-player.
  • Strong presentation and good interpersonal skills.
  • Ability to work under pressure, managing multiple projects with conflicting priorities.
  • Able to communicate fluently in English and Chinese.
  • Previous experience as Implementation Manager is useful.

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