VP/AVP, Application & Infrastructure Delivery Lead, Consumer Banking Group Technology, Technology &

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Facilitate/Drive recovery calls for major incidents and coordinate with multiple teams to drive the resolution.
• Responsible to communicate on major incidents and provide regular update to the stakeholders.
• Ensure Preventive and detective measures of the applications are identified and implemented.
• Automation of manual activities/processes for Production teams (automation experience required).
• Identifies persistent or recurring problems and recommends creative solutions.
• Great people skills to build and manage performing team.
• Strong communications skills and collaborate well within global team, ensures proper handoff of incidents and details.
• Ensure incidents are escalated and facilitated to enable efficient and timely service restorations.
• Drives Root Cause Analysis with technology partners, post incident resolution and facilitates RCA reviews.
• Manages the identification and development of monitoring and improvements (process/systemic) to improve the reliability of Production systems.
• Implements SRE practices in CORE Banking.
• Automate processes and remove Toils.
• Build automation and Observability tools to detect, troubleshoot and recover systems faster and improve Production systems reliability and resiliency.
• Build predictive tools and solutions using Machine Learning capabilities. Make best use of available logs and instrumentation.

Requirements

• 8+ years working with Infosys Finacle suite a mission critical production environment.
• Expert knowledge of Finacle Infosys ecosystem and its dependencies.
• Expert level of administration, maintenance and troubleshooting in AIX, Linux, OpenShift, PostgreSQL based systems.
• Strong SQL writing and DB performance troubleshooting skills.
• Familiar with on-premise and public clouds.
• Must have strong writing and verbal communication skills and must be able to work in an agile development environment.
• Demonstrate ownership and responsibility in all assignments.
• Proven ability to communicate and mentor junior team members.
• Proven ability to work under time pressure.
• Software version control tools (CVS/Subversion/Git).
• Understanding SRE principles and implication on the production systems management.
• Understanding of production monitoring and alerting principles.
• Willingness to work on the weekends and provide support any time of day and night if necessary.
• Experience using and optimizing monitoring and trending systems (Prometheus, Grafana), log aggregation systems (ELK, Splunk) and their agents.
• Experience gained in the SRE team, a good understanding of SRE concepts and principles regarding performance, reliability, monitoring, alerting.
• Experience with software-defined infrastructure solutions and their implementation.
• Experience with Oracle DB, Enterprise PostgreSQL DB, Python tools development.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.