Head of Loan Solutions APAC

In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 18,000 employees* and a presence in 13 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.

Worldwide, BNP Paribas has a presence in 68 markets with more than 193,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.
* excluding partnerships

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

https://careers.apac.bnpparibas/

Missions :

The Private Capital department is part of the Asset Fund Services business unit.
This job description is focused on the role of Head of Loan Solutions APAC.
Within the Private Capital department, the main responsibilities of the Head of Loan Solutions APAC are:

• To act as a key expert on Loan Administration from loan contract understanding to accounting impacts and capacity to share those skills and knowledge with a specialized team
• To be responsible of the budget follow-up, human resources management, Key Performance indicators and quality follow-up, incident management, risk management
• To manage transversal issues, internally and externally, within the bank and with external counterparties
• To represent private Capital Department in client/prospect, external meetings and actively work in collaboration with our Product & Solutions team but also be part of the client journey as SMEs.
• To be the escalation point of contact for the client in Loan Administration Tasks

Key Responsibilities & Expected result area :

Team Management and Build

• Be able to develop a robust Loan Administration team by sharing personal knowledge and assist technical expertise challenging topic as a role model
• Integrate new team members and promote collaboration
• organise one-to-one team meetings
• preparing and organising end of year appraisals, ensuring that the notations/comments are fair and explicit
• manage planning and resources
• help team members to think out of the box
• work with the team members to propose innovations
• ensure proper training is done within the teams
• develop the potentials in her/his team, make people evolve in and outside of your own perimeter
• participate to recruitments
• manage and anticipate human resources needs to fit with the quality and productivity expectations
• be accountable for budget and forecast
• share information from Private Capital management meeting with the teams
• frequent and organised team communication

Production Management

• Take proactive initiatives to improve productivity and to decrease costs, including setting up capacity planning and challenging the team(s)
• Monitor incidents and be responsible for closing corrective and preventive measures
• Manage problems when they occur, take necessary decisions, escalating hot topics when necessary, proposing solutions to your management
• Ensure data quality level reach expectations
• Ensure daily task such as reconciliation tasks are performed in timely manner
• Monitor incidents and be responsible for closing corrective and preventive measures
• Ensure the optimized usage of the existing Loan Solutions platform and be part of the digitalisation journey. Act as a gatekeeper to ensure efficient usage of technology to keep scalability
• Develop the scalability of the region by strengthening the Singapore based Loan Administration team but also build a nearshoring team in APAC region
• set-up a robust governance to follow-up the perimeter under responsibilities

Collaboration and harmonized approach

• Make sure that team members are following the procedures and completing the checklists properly and on time
• Participate actively to the review of procedure and checklists
• Ensure collaboration with other locations Loan Administration team and governance with APAC locations
• Ensure good relationships / communication within the Private Capital department
• Ensure good relationships / communication between the Private Capital department and other Departments
• Be responsible for communication top down and bottom up
• Be part of marketing campaign and event in the region in collaboration with Client Dev
• Make sure people under responsibility take part to existing forums and meetings
• Organise ad hoc communication when needed
• Regular report for each team

Regional Governance

• Contribute in the Global Loan Solutions strategy transposed regionally and take into account any local specificities
• Build & Develop an APAC based IOC
• Ensure a regional governance and streamlined communication & best practices
• As regional role, occasional trips in the region will be expected

Be owner of the perimeter under responsibility from a management, cost monitoring, human
resources budget, operation quality and client focus prospective

• Assess capacity consumption (cost) for new transaction
• Assess any operation challenges and propose solutions

Provide operational support to the Private Capital team members in case of operational picks

Assist the Head of Private Capital department on complex operational issues and department
organisation

Education and professional experience and Technical competencies

Profile

• Bachelor degree
• Relevant experience in the fields of Private Capital and Debt
• Expertize in debt and especially direct lending type of loans (unitranche, distressed, etc.)
• Fluent in English, other languages will be considered as an asset

Competencies

Strong communication skills:

• able to express her/his messages, both oral and written, in a clear way
• communicates clearly strategies to all stakeholders

Analytical skills:

• Review and analyse different aspects related to a topic in a critical manner.
• Make appropriate decisions bases on the analysis

Risk management:

• carries out a risk/benefit analysis before putting operational processes/ controls into practice
• Implement risk-related procedures and BP2S governance

Organisation skills:

• Set priorities and adapt them when needed.
• Action and methodically monitor progress by coordinating activities and allocate resources efficiently.
• Ensure that deadlines are met.

Accuracy:

• Implement preventive actions to avoid issues
• Follow up on to-do list for the team.

Client focus:

• Ensure to achieve internal and external client satisfaction
• Understand clients' issues and propose solutions

Issues escalation:

• Ability to refer an issue to the appropriate persons in management for timely resolution.

Ensure a positive working environment by assisting the team with:

• training
• development
• motivation

Keep up-to-date:

• with related business
• technical development
• regulatory developments

Managerial skills

To adopt strategic objectives of the organisation and to anticipate evolutions in internal and external environments

To help team members to develop their knowledge and competencies

• Stimulates team members to make professional progress by helping them to identify and to use learning opportunities
• Give regular feedbacks about team member's performances
• Detects talented people

To inspire and motivate teams

• Promotes enthusiasm and commitment
• Is a model of good conduct
• Clearly explains her/his actions
• Gives feedback
• Creates team spirit

To promote BNP Paribas' vision and values
Change management

• Initiates, facilitates, manages and implements organisational changes and business transformation

Delegation

• Accomplishes organisational goals by assigning authority and responsibility to the appropriate resources and by providing support and direction

Follow-up delegated tasks

• Responsible for Budget (FTE - Cost - Revenues): yes - no
• Frequency of the internal relationships: 50 % / external : 50 %