Vice President, Policy Servicing - HSBC Life

Job description

Some careers open more doors than others.

If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life in Singapore is the combination of AXA Singapore and HSBC Insurance. Here you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank.

Insurance is about people, and the promises they make. At HSBC Life in Singapore we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our combined team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we will pursue efficient ways of working. We will harness the latest data and technology solutions to achieve meaningful outcomes for our clients. And the protection we offer will create broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as a Vice President, Policy Servicing.

Principal Responsibilities

• Ensure smooth operation of all Policy Servicing processes, full compliance with regulatory requirements and adherence to agreed service levels
• Subject Matter Expert (SME) for Policy Servicing, support ad-hoc projects, provide user requirements and perform/coordinate User Acceptance Test for system enhancements and system defects
• Support ad hoc projects, provide user requirements and coordinate user testing when needed.
• Review and identify areas for process improvements or re-training to the team
• Update Standard Operating Procedure and coach the processing team
• Assist to manage the Policy Servicing team and ensure smooth operations of the team
• Handle complaints from customers and enquiries from internal teams
• Support audits and control testing on Policy Servicing functions
• Coordinate and support ad hoc activities including customer communications
• People management

Requirements

• University graduate preferably in business administration, information technology, or similar discipline
• At least 8-10 years of solid experience within Life/Shield Insurance Policy Servicing Operations
• At least 3 years experience in managing a team preferably in an insurance or financial sector
• Knowledge of AS400 would be preferred
• Excellent communications and interpersonal skills
• Fluent in English, both in written and spoken

To be considered for this role, the relevant rights to work in Singapore is required.

You'll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.