Sr Technology Operations Engineer

Department overview

The IHS Markit Equities Data and Analytics (EDA) business line within IHS Markit financial services provides market leading products and key market analytics to a broad range of industry participants for Securities Finance, DeltaOne (Index and ETF products) and Dividend Forecasting.
Within the EDA business line, IHS Markit DeltaOne provides a comprehensive view of the global ETP market to support the needs of all ETP market participants.
Our ETP product suite aggregates and generates crucial information, including ETP provider details, daily portfolio compositions, dividends forecasts and analytics datasets. Our solutions meet the needs of all ETP market participants, from ETP issuers and buy-side investors to brokers and market makers.

Position Summary:
We are seeking an experienced, technically strong Application Support Specialist to join a global team that delivers specialized technical support of major product deliverables and availability of our DeltaOne solutions. This role focuses on continuously improving support processes through collaboration centralizing on proactive, technical and innovative engagements across business stakeholders, operations and development teams.

Duties & Accountabilities

• Apply strong technical skills and good business knowledge together with investigative techniques to identify and resolve issues efficiently and in a timely manner
• Immerse in the business domain, identify and implement innovative solutions and technologies that enhance system and application monitoring
• Demonstrate excellent communication skills valuable for managing service incidents and working collaboratively with other teams
• Implement and monitor system alerts for early detection and mitigation of potential service incidents
• Involve and contribute solutions that address system and application vulnerabilities
• Constantly coordinate with product and development teams to ensure support readiness of new releases and enhancements
• Work on tooling, solutions and automation of operational support functions

Education & Experience

• University Graduate with Bachelor's Degree in Computer Science or Computer Engineering related degree
• Minimum 3+ years of experience in an Application Support role
• Experience in reading and debugging Java code is essential
• Must be knowledgeable in SDLC and experience in raising development bugs - including priority assessment, high quality analysis, and detailed investigation. Understanding of agile methodology a plus
• Experience working on AWS cloud technologies preferred (Lambda, SQS, SNS, S3, Dynamo DB, Step Functions, EC2, Fargate etc.)
• Broad knowledge of server administration across different operating systems such as Linux and Windows technologies. Good shell scripting experience is a must. Ability to use python scripting is an advantage
• Ideally familiar with monitoring tools such as DataDog, PagerDuty, Splunk and Centreon
• Demonstrable experience of working on highly transactional, available and scalable business critical systems
• Good understanding of software architecture; understanding component and application breakdown and interaction

Commercial Awareness

• Knowledge of, or experience of working in the financial services industry would be a plus
• Excellent understanding of software systems and technology
• Good understanding of software support team functions and a solid understanding of the end to end application development process.
• A strong desire to keep up with all of the latest developments in related technologies

Personal impact

• Confident individual who can represent the team at various levels.
• Excellent analytical and problem-solving skills
• Ability to carry out business impact analysis and prioritize tasks according to severity and importance
• Ability to communicate ideas in both technical and user-friendly languages
• Ideal candidate is a self-starter capable of working independently as well as contribute to the team's requirements
• Be able to work flexible shift hours including weekends to meet work requirements and project deadlines

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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.

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202 - Middle Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON202.2 - Middle Professional Tier II (EEO Job Group)

Job ID: 283524
Posted On: 2023-07-05
Location: Singapore, Singapore